Report an Animal in Distress

Outside Edmonton and Calgary

Complete the form below or call 1-800-455-9003 – choose option #1

In Calgary

Report an Animal Concern

Frequently Asked Questions about Reporting

The Alberta SPCA can investigate complaints of domestic animals in distress, outside the cities of Calgary and Edmonton. Our officers enforce the Animal Protection Act, which defines distress as:

  • a lack of adequate food and water
  • a lack of adequate care when an animal is sick or injured
  • a lack of appropriate shelter, ventilation and space
  • a lack of reasonable protection from injurious heat or cold

If you aren't sure where to direct your complaint, use the 'Have an animal concern?' button located on the bottom of our website. 

When our dispatchers receives a complaint, it’s sent to the Alberta SPCA peace officer who covers that area of the province. The officer reviews the details, looks at the severity of the situation, and may reach out to the person who made the complaint if they need a bit more information.

If there are reasonable grounds to investigate, the officer will visit the location, speak directly with the animal’s guardian, and assess what’s going on before deciding on next steps.

Education is always our first approach. We work with guardians to help them understand what their animals need and how to meet those standards of care. If someone understands what’s required but still doesn’t comply, animals may be removed and brought into our care. In some situations, charges can also be laid under the Animal Protection Act.

Yes, you can make your complaint anonymously. We still require your name and contact information to follow up on the complaint, but this information is not shared with the public or the person the complaint is made against.

If you made a complaint about an animal in distress and nothing has changed, please call us again. 

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Abused or neglected animal

Under the Animal Protection Act, peace officers have authority to investigate concerns of animal abuse or neglect if there is reason to believe that an animal is:

(a) deprived of adequate shelter, ventilation, space, food, water or veterinary care or reasonable protection from injurious heat or cold,
(b) injured, sick, in pain or suffering, or
(c) abused or subjected to undue hardship, privation or neglect.

Does your concern meet these requirements?

Animal that is in immediate danger
Who to call

In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
403-205-4455
Calgary Humane Society

On a First Nation or Reserve:
Contact Band leadership or the RCMP

Outside Calgary, Edmonton, or First Nations:
1-800-455-9003 or complete online
Alberta SPCA

What you need when you call:
Address, details (must be firsthand), date and time, description of owner and animals

What next

If your concern is regarding intentional cruelty to
an animal, contact your local police or RCMP. If the
animal is in immediate danger, call 911.

If not, start again.

Abandoned animal

Stray animals and abandoned animals are different.
An abandoned animal has been intentionally left behind by their owner or caretaker, without proper care or intention to return.

A stray animal may or may not have an owner or caretaker, and is wandering at large (off the owner or caretaker’s property).

Wildlife

Contact a wildlife organization near you.

Who to call

In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
403-205-4455
Calgary Humane Society

Outside Calgary and Edmonton:
1-800-455-9003
Alberta SPCA or complete online

Is the stray animal injured?
Who to call

Companion Animals
In Edmonton:
311
Edmonton Animal Care & Control Centre

In Calgary:
311
Calgary Animal Services

Outside Calgary and Edmonton: 
Contact municipal enforcement / bylaw office

Livestock
Contact Livestock Identification Services at 1-866-509-2088.
After hours, contact your local non-emergency police line

Short-term pet care during crisis

Review our materials

Surrendering an animal

Contact your local animal shelter.