What We Need From You When You Call
When you call our Animal Distress Line – 1-800-455-9003 – we are opening up a file similar to a police investigation. In order to do so, we need timely, first-hand details to proceed. When calling, we will ask for the following:
- Date & time of incident,
- Address of the alleged offence and directions on how to get there if it’s a rural location,
- Details of what you saw (we can’t accept hearsay or second-hand information)
- Photos, if you had the chance to take any,
- If the offense involved a vehicle, the license plate number, make, model & colour,
- Description of the animal’s owner.
We do not accept complaints via email or social media. If you contact us through our online forms, you should expect a follow up phone call from our Animal Protection Staff. The extra information we will ask for is intended to establish the reasonable and probable grounds our Peace Officers require in order to lawfully launch an investigation.
