Animal Protection

What You Should Expect

What We Need From You When You Call

When you call our Animal Distress Line – 1-800-455-9003 – we are opening up a file similar to a police investigation.  In order to do so, we need timely, first-hand details to proceed.  When calling, we will ask for the following;

  • Date & time of incident
  • Address of the alleged offence and directions on how to get there if it’s a rural location 
  • Details of what YOU saw (we can’t accept hearsay or second-hand information)
  • Photos, if you had the chance to take any
  • If the offense involved a vehicle, the licence plate number, make, model & colour
  • Description of the animal’s owner
We do not accept complaints via email or social media. If you contact us through our online forms, or on one of our social media channels, you should expect a follow up phone call from our Animal Protection Staff. The extra information we will ask for is intended to establish the reasonable and probable grounds our Peace Officers require in order to lawfully launch an investigation.

Our Peace Officers travel hundreds of thousands of kilometers each year investigating complaints. If the animal is in dire condition, we will make it a priority to get to the location quickly. Otherwise, it may be a couple of days before we arrive, especially if it’s a remote location.

Report an Animal
in Distress

1-800-455-9003

What happens when you Call?

When you call our Animal Distress Line 1-800-455-9003 we open up a file similar to a police investigation. In order to do so, we need timely, first-hand details to proceed.

What Should you Expect

We open up a file similar to a police investigation. In order to do so, we need timely, first-hand details to proceed. When calling, we will ask for a few simple questions.

When Do We Seize Animals

Alberta SPCA Peace Officers sometimes need to take animals into protective custody. When they do so, the officers will post a notice at the former location of the animals stating the reason for the seizure.

Investigating Neglect & Abuse

Our Peace Officers investigate every complaint we receive. We can only investigate if we have reasonable and probable grounds to believe there may have been an offence under the Animal Protection Act.

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